FranklinCovey Launches New Solution, Unconscious Bias: Understanding Bias to Unleash Potential
Work Session Helps Organizations Address Unconscious Bias to Build a Culture of Diversity and Inclusion
“Bias is a natural part of the human condition and an inherent part of how our brain works,” said
Every day, people must face countless bits of information while making decisions that range from the pragmatic to the strategic. And they do so while working with increasingly diverse teams and stakeholders. When overwhelmed, they must make decisions quickly, or when dealing with high emotion, their brains compensate for the overload by inadvertently relying on biased thinking, which can result in unintended consequences. It can inhibit collaboration, lead to poor decision-making, keeps people from doing their best work, and limit their abilities and contribution.
“Unconscious bias can take many shapes,” said Fuller. “It impacts thought processes, reasoning, what we remember, how we make decisions and how we relate to one another. It impacts the talent we recruit, such as a preference in hiring someone because they look like us or have the same background, gender or age. Further, it impacts who we choose to develop on a team, as we may unintentionally favor certain groups of people, regardless of capability. Bias can affect employee engagement and turnover, limit talent, and make it challenging for teams to work cross functionally.”
For organizations to build an inclusive, engaging and high-performing culture, participants who take part in FranklinCovey’s Unconscious Bias work session learn how to:
- Understand and identify bias in how people think and act in the workplace
- Know the common circumstances that lead to biased thinking and when to pause and more fully consider decisions and behaviors
- Cultivate deep and meaningful connections between people of varying backgrounds by using empathy and curiosity to expand mutual understanding and improve decision-making
- Choose courage and engage with care and boldness in addressing the full spectrum of biases that limit people and constrain performance, from race, gender, disability and orientation to socioeconomic status, decision making and how we tolerate risk and engagement
- Create a culture in which everyone is respected, valued and can thrive and contribute their highest performance
According to Deloitte Human Capital Trends research, 71 percent of companies aspire to an inclusive and diverse culture, but only 12 percent have the practices in place to reach that goal. Study after study has shown that more inclusive organizations perform better because diversity and inclusion foster collaboration, inspire innovation and improve results. As leaders and teams in organizations become more aware of and understand bias, they can address it by noticing and acknowledging their own biases and by actively cultivating connection and behaving courageously to make progress on seeking, including, and valuing different perspectives. These behaviors build a culture in which individuals can contribute their best thinking and teams cultivate open and effective collaboration.
The solution includes the following features and benefits: flexible delivery in various lengths and modalities, videos, audio stories, bias scenarios through which participants work, a Courage Skill Builder with more than a dozen actionable practices to deploy, practice cards as a take-away job aid, manager resource guide, empathy and curiosity activity cards, a performance support email series, and virtual certification for internal client facilitators. It is available as a live, one-day work session, as a series of live online webinars or via on demand online modules. The live and live online sessions can be delivered by a FranklinCovey consultant or by a client facilitator.
Unconscious Bias has been added to the
The work session was developed collaboratively across a broad array of organizations to include public and private sector, domestic and global audiences and multiple levels of personnel from individual contributors to the executive suite. Development included beta tests in the U.S. and internationally in
To learn more about the solution, visit: Unconscious Bias: Understanding Bias to Unleash Potential.
For more information about the